Connected Teams
Voice becomes part of everyday collaboration in Microsoft Teams.
Team productivity
Team productivity
Voice creates more value when it fits the teams' real workflows. RedT Voice brings telephony, Microsoft Teams, IP PBX, Contact Center, Chat Center and new service channels closer together.
Voice, collaboration and service should work in the same flow
The benefit is less overload, human error and juggling between disconnected devices, apps and channels.
RedT Voice connects voice to the ecosystem teams already use to collaborate, serve customers and follow through—helping preserve focus and speed.
How to reduce tool switching and handoffs
Integration reduces handoffs, improves clarity and preserves context.
Integrated IP PBX
Existing environments can evolve without treating telephony as an island.
Unified service
Contact Center and Chat Center can work with voice as part of a coordinated journey.
Continuous workflows
Calls, messages and collaboration support the same operational workflow.
COLLABORATION
Calls need to reach the person who can resolve the issue
In many companies, the person best equipped to resolve an issue is outside the service center—in a technical, sales or operations team.
RedT Voice connects voice and collaboration to shorten the distance between contact and resolution.
ECOSYSTEM
Telephony, service and collaboration need to work together
Every isolated tool adds another manual handoff. RedT Voice connects the voice layer with RedT Cloud and customer-service solutions.
The result is a simpler operation for teams, less friction for employees and a more continuous experience for customers.
Reduce friction across teams and channels to the right teams
We assess telephony, Teams, IP PBX, queues and channels to design a more connected and productive voice operation.