Less friction
Customers can start a call in the same place where they already message your business.
WHATSAPP CALLING
WhatsApp Calling integrated with RedT Voice
Turn WhatsApp into an inbound voice channel connected to RedT Cloud, expanding how you serve and engage with customers.
A new inbound channel
The call starts in WhatsApp. Your operation continues in RedT Cloud.
WhatsApp already plays a central role in communication between businesses and consumers. With WhatsApp Calling integrated with RedT Voice, you can extend that relationship to voice calls and create a more direct, accessible and convenient experience.
A call started by a customer in WhatsApp can connect to RedT Cloud infrastructure, so your team can handle it within an enterprise voice architecture, with routing and integration into the service environments defined for the project.
Benefits of WhatsApp Calling
The integration combines a familiar digital experience with the reliability of business telephony.
A new inbound channel
WhatsApp complements traditional numbers, toll-free lines, business lines and other voice channels.
Operational integration
Calls can be routed to service workflows, teams, queues and integrated platforms such as Contact Center.
A foundation for automation
Voice calls from new channels can support future service, analytics and automation strategies.
A smoother experience
Messaging, voice and customer service become a more continuous journey when Chat Center, RedT Voice and operations work together.
Bring voice to where your customers already are: on WhatsApp
Talk to RedT to assess whether WhatsApp Calling fits the technical and operational design of your customer service journey.