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Integrated business voice
Connects voice channels to enterprise infrastructure, supporting existing environments and new communications models.
REDT VOICE
Business voice, now connected to WhatsApp too
RedT Voice turns business telephony into an integrated layer ready for new communications channels. Receive, route and manage voice calls with the reliability of RedT Cloud, including WhatsApp Calling as an inbound channel that brings messages, calls and customer service together.
RedT Voice as a business voice platform
RedT Voice is the voice layer of RedT Cloud, connecting inbound channels, telephony infrastructure, Contact Center, Chat Center, Microsoft Teams, IP PBX and new AI-assisted service models.
The solution is not simply about minutes, numbers or phone connectivity. Voice is a strategic part of customer experience, team productivity, operational continuity and the evolution of digital channels.
Voice remains essential
Voice is as essential as ever. What has changed is how calls begin.
Even as digital channels grow, voice remains decisive when urgency, trust, clarity and fast resolution matter.
Companies do not need to abandon voice; they need to modernize how it enters and moves through their operations.
RedT Voice was built for this: a business voice solution connected to RedT Cloud that supports complex environments, human service, automation and new contact channels.
WhatsApp Calling as an inbound voice channel for RedT Cloud
WhatsApp is already a key channel between companies and customers. With WhatsApp Calling integrated into RedT Cloud, calls started in WhatsApp can become part of the enterprise voice operation.
It becomes another inbound channel, connected to RedT Cloud infrastructure and ready for routing, Contact Center service, continuity with Chat Center and future automation and AI agents.
Where RedT Voice creates value
Explore real-world scenarios for customer service, collaboration and voice modernization with RedT Voice.
Voice customer service
Receive calls from traditional or digital channels, route them to specialist teams and connect voice with Contact Center workflows.
WhatsApp as a voice channel
Let customers start calls directly in WhatsApp through a familiar, widely used channel.
Messaging with continuity
Combine Chat Center and RedT Voice to connect written conversations, calls and service history in a smoother journey.
Enterprise integrations
Connect voice to Microsoft Teams, IP PBX, Contact Center, internal systems and future automation.
Why choose RedT Voice?
Five capabilities summarize the value of a business voice layer connected to RedT Cloud.
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Traditional and digital channels
Adds channels such as WhatsApp Calling alongside conventional numbers and business telephony.
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Modern customer service
Voice can connect to service workflows, Contact Center, Chat Center, IP PBX, Microsoft Teams and internal systems.
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Critical operations
Supports environments that require quality, security, support and availability for mission-critical communication.
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Path to AI
Prepares voice as a strategic layer for integration, data, service analytics and operational automation.
RedT Voice + RedT Cloud
Voice connected to the platform behind business communications
RedT Voice is part of the RedT Cloud ecosystem, built to connect enterprise communications channels, services and applications.
This integration makes voice a strategic operational layer: connected to Contact Center, complementary to Chat Center, routable, observable and ready to work with collaboration, service and automation technologies.
Is your voice operation ready for new channels?
RedT can help assess your current voice environment, identify modernization opportunities and plan how to add new channels such as WhatsApp Calling securely.